Refund & Cancellation Policy

Scope of this Policy

This policy applies to paid services offered by DGV on dagurgreen.com, including but not limited to listing packages, promotional upgrades, featured placements and subscription-based offerings. It does not govern any separate arrangements that you may have directly with banks, payment partners or third-party service providers.

General Refund Rules

Refund eligibility depends on the type of service purchased. Many services on DGV are activated immediately after successful payment (for example, making a property listing live or starting a promotional campaign). Once such services are delivered or substantially consumed, they may become partially or fully non-refundable.

Please review the description and conditions for each service on dagurgreen.com and read this policy carefully before confirming your payment.

Refund Timeline & Mode

Approved refunds are processed back to the original payment method used on DGV / dagurgreen.com. Once we approve a refund request, the payment gateway initiates the reversal, and your bank or card issuer then credits the amount to your account.

Depending on your bank's internal processes, it may take several business days for the refunded amount to appear in your account statement. DGV does not control this timeline but will provide transaction references where available.

Payment Gateway Failures & Auto-Reversals

If your account has been debited but the transaction did not complete successfully on DGV (for example, you did not receive confirmation on dagurgreen.com), the payment gateway or your bank will normally reverse the charge automatically. In such cases, you may not need to raise a separate refund request with us.

If an automatic reversal does not appear within a reasonable time (usually 5-7 business days), please contact your bank first with the payment reference. If you need additional help, share the bank reference with the DGV support team so we can coordinate with the gateway.

Cancellations by User

If you wish to cancel a paid service on DGV / dagurgreen.com before it has been activated or consumed, please contact us as early as possible. We will review the request in line with this policy and the specific terms of the service. In some cases, only a partial refund or future credit may be available.

Cancellations by DGV

DGV reserves the right to cancel or suspend a service purchased on dagurgreen.com if it is found to be in violation of our Terms of Use, content guidelines, or applicable law. In such cases, we may, at our discretion, offer a partial refund, full refund, or no refund, depending on the nature of the violation and the extent of service already delivered.

How to Request a Refund or Raise a Dispute

To request a refund or raise a payment-related dispute for a transaction on DGV / dagurgreen.com, please contact us via the Contact page. Include the payment date, amount, transaction reference, your registered mobile number and email ID, and a brief description of the issue.

Our team will review your request under this Refund & Cancellation Policy, our Terms of Use, and any service-specific terms, and will update you on the outcome and next steps.