Refund & Cancellation Policy
This Refund & Cancellation Policy governs refunds, cancellations and payment disputes related to services offered on dagurgreen.com, owned and operated by DAGUR GREEN VENTURES PRIVATE LIMITED ("DGV", "we", "our", "us"). By purchasing any paid service through our platform, you agree to this policy.
1. Company Information
dagurgreen.com is owned and operated by DAGUR GREEN VENTURES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at 162, KARAULI BANGAR, SHIV TEMPLE, NAGLA HUKAM SINGH, Yamuna Expressway Industrial Development Area, Gautam Buddha Nagar, Uttar Pradesh - 203209, India (CIN: U68200UP2025PTC222254).
2. Scope of this Policy
This policy applies to all paid services offered on dagurgreen.com including premium property listings, featured advertisements, promotional campaigns, subscription plans, lead-generation services and other digital services provided by DGV.
3. Cancellation of Services
Users may request cancellation of a service before it has been activated, published, scheduled or otherwise delivered. Cancellation requests received after service activation may not be eligible for a refund.
Once a property listing, featured placement, promotional campaign or other digital service has been activated and made available on the platform, it may be considered delivered and non-cancellable.
4. Refund Eligibility
Refund requests will be evaluated on a case-by-case basis. Refunds may be approved under circumstances such as:
- Duplicate payment made for the same service.
- Payment successfully completed but service not delivered due to a technical issue.
- Transaction processed incorrectly because of a verified system error.
- Cancellation approved before service activation.
Refunds may not be granted where the purchased service has already been delivered, substantially utilized or consumed by the user.
5. Non-Refundable Services
The following services are generally non-refundable once activated:
- Live property listings.
- Featured property placements.
- Advertising and promotional campaigns.
- Subscription benefits already utilized.
- Any service explicitly marked as non-refundable at the time of purchase.
6. Failed Transactions and Auto Reversals
If a payment is debited from your account but the transaction is not successfully completed on dagurgreen.com, the payment gateway or banking institution generally initiates an automatic reversal.
Such reversals are usually processed by the respective bank within 5–7 business days, although timelines may vary depending on the payment method and banking institution.
7. Refund Processing Timeline
Approved refunds will be initiated to the original payment method used during purchase.
After approval, refund processing generally takes between 7–15 business days depending on the payment gateway, card issuer, bank or payment service provider involved.
8. Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute through a bank, card issuer or payment service provider, DGV reserves the right to suspend access to the related service while the dispute is under investigation.
Users agree to provide supporting documentation and cooperate with any verification process necessary for dispute resolution.
9. Cancellation by DGV
DGV reserves the right to suspend or cancel services that violate our Terms & Conditions, applicable laws, platform guidelines or regulatory requirements.
Depending on the circumstances, DGV may provide a full refund, partial refund or no refund where services have already been delivered or utilized.
10. Changes to this Policy
DAGUR GREEN VENTURES PRIVATE LIMITED reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on dagurgreen.com and become effective immediately upon posting.
11. Contact Us
For refund requests, cancellation inquiries or payment-related concerns, please contact us through the Contact page on dagurgreen.com. Please include your transaction reference number, payment date, registered email address and a detailed description of the issue.
